Effective September 19, 2026. These terms are the agreement between you and TractCue. Please read them before you subscribe — subscribing means you accept them.
TractCue is operated by TractCue LLC, a Georgia limited liability company based in Canton, Georgia. In these terms “we” and “TractCue” mean that company, and “you” means the person or business subscribing. We are not affiliated with, endorsed by, or acting on behalf of any county, city, or other government.
TractCue collects building permit records and related public records from Georgia issuing jurisdictions, normalizes them, and makes them searchable, alertable and exportable. The underlying records are public records created by government offices. Our work is the collection, correction, structuring and delivery of those records — not their creation, and not their verification.
Which jurisdictions we hold, how current each one is, and where the gaps are is published on the coverage page and changes over time. Coverage can grow, and it can also shrink if an issuer stops publishing or changes how it responds to records requests. We will tell you when that happens to a county you rely on.
A subscription is for one named user. Keep your login credentials to yourself; you are responsible for what happens under your account. Do not share a seat with another business, another office, or a team of people — those are what the Team and Enterprise plans are for. Tell us promptly if you believe someone else has your credentials.
You must be at least 18 and able to enter a contract. If you are subscribing for a company, you are confirming you are allowed to bind that company to these terms.
Subscriptions renew automatically. Unless you cancel first, each term renews at the end of the period you paid for — annual plans once a year, monthly plans once a month — and the payment method on file is charged the then-current price for your plan. The amount and the renewal date are shown to you before you pay and on every receipt Stripe sends you.
You can cancel at any time, effective at the end of the current paid period. Cancelling stops the next charge; it does not refund the period you are in, except as described in section 6. You keep access until the period ends. To cancel, use the billing link in any receipt or ask us through contact — we will not make you sit through a retention call.
We may change prices for future terms. If a price change affects your renewal we will tell you at least 30 days before it takes effect, and you can cancel before the renewal if you do not want it. Founding accounts are the exception — see section 5.
Non-founding plans that include a free trial convert to a paid subscription automatically at the end of the trial unless you cancel before it ends. A card is required to start a trial.
Founding accounts are limited to 400 seats, allocated by county, with a cap of five seats per trade in the largest counties. A seat is claimed when payment succeeds, in the order payments arrive. If a county or trade fills before your payment completes, we will tell you and refund you in full rather than hold money for a seat that does not exist. Very occasionally two payments for the last seat may land together; where that happens we honour both and absorb the overshoot rather than reverse a completed purchase.
Price lock. A founding subscription renews at the price you first paid, for as long as the subscription stays continuously active. This is a real commitment and we intend to keep it. It ends if the subscription lapses — if you cancel, or if payment fails and is not cured, re-subscribing later is at the prices in effect then. Changing which county your seat is allocated to does not end the lock.
Two payments. If you choose the two-payment option, $499.99 is charged when you subscribe and $499.99 approximately 30 days later. Twelve months after the first payment, the subscription converts to the annual founding price and renews yearly at that locked price. Both payments must clear for the price lock to apply. If the second payment fails, we retry it over roughly ten days; if it still fails, access is limited and we will contact you before anything is cancelled.
Founding accounts reach every jurisdiction we hold and every one we add while your subscription is active. The county you select determines which seat you occupy, not what you can see.
Founding accounts: full refund on request within 30 days of your first payment, for any reason or none. Ask and we will process it. A refund releases your seat back to your county, and the price lock goes with it.
Other plans are offered with a free trial instead of a refund guarantee, so that you can evaluate the product before paying at all. Beyond these, fees are non-refundable except where the law requires otherwise or where we have clearly failed to deliver — in which case talk to us, because we would rather fix it than argue about it.
Prices are exclusive of sales and use taxes. Where we are required to collect tax on a subscription, it is calculated at checkout and shown before you pay.
While your subscription is active, you may use TractCue data for your own business: finding work, researching a property or a contractor, planning routes, and contacting prospects in compliance with section 10. You may export your own results and use them internally, including in your own CRM.
These restrictions survive your subscription: they continue to apply to data you obtained while subscribed.
TractCue tells you that work is happening. It does not give you permission to contact anyone, and it does not check whether you may.
You are solely responsible for complying with the law when you use what you find here to reach out — including the Telephone Consumer Protection Act and its rules on autodialers, prerecorded calls and texts; the federal and Georgia Do Not Call registries; CAN-SPAM; state rules on unsolicited advertising and door-to-door solicitation; and any licensing, registration or permit-to-solicit requirement that applies to your trade in the place you are working. Screening numbers against the applicable Do Not Call lists is your obligation, not ours.
Property owners named in public records did not opt in to anything by pulling a permit. Treat them accordingly.
TractCue is not a consumer reporting agency, and TractCue data is not a consumer report as defined by the Fair Credit Reporting Act. You may not use it, in whole or in part, as a factor in deciding a person's eligibility for credit, insurance, employment, housing or tenancy, government benefits or licensing, or for any other purpose covered by the FCRA. If you need FCRA-regulated data, obtain it from a consumer reporting agency.
Public records are wrong sometimes. Addresses are mistyped, contractor names are entered inconsistently, valuations are estimates, dates mean different things in different offices, and records are amended, voided and reissued after we receive them. We correct what we can detect and we publish what we know about each source's quirks on the coverage page. We do not warrant that any record is accurate, complete, current, or fit for a particular decision, and the data is provided as it is.
Do not use TractCue as your only basis for a decision that matters — confirm with the issuing jurisdiction before you rely on a permit's existence, status, or scope.
We aim to keep the service available and the data flowing, but we do not offer a service level guarantee, and we may change, suspend or discontinue features. If we discontinue something you are paying for and there is no reasonable substitute, tell us and we will refund the unused portion of your term.
The underlying public records belong to no one — they are public. Our selection, correction, structuring, enrichment and arrangement of them, together with the software, the site, and the TractCue name and marks, are ours, and nothing in these terms transfers them to you. Your subscription is a licence to use the service, not a sale of it.
If you send us feedback or suggestions, we may use them freely and without obligation. We will not treat feedback as confidential unless you tell us it is before you send it.
We may suspend or end an account that breaches these terms — particularly the redistribution, bulk extraction and credential-sharing restrictions in section 9. Where the breach looks accidental we will contact you first. Where an account is terminated for breach, fees already paid are not refunded. You may stop using the service and cancel at any time.
The service is provided as it is and as available. To the extent the law allows, we disclaim the implied warranties of merchantability, fitness for a particular purpose, title and non-infringement. Nothing we provide is legal, financial, engineering, appraisal or professional advice, and no attorney-client or other professional relationship is created by your use of the service. Some jurisdictions do not allow certain disclaimers, and in those places this section applies only as far as it is permitted.
To the extent the law allows, neither party is liable for indirect, incidental, special, consequential, exemplary or punitive damages, or for lost profits, lost business, lost revenue or lost data, even if warned that they were possible. Our total liability arising out of or relating to the service or these terms is limited to the fees you paid us in the twelve months before the event giving rise to the claim.
These limits do not apply to a party's fraud, wilful misconduct, or anything that cannot be limited by law.
You will defend and indemnify us against third-party claims, and the resulting damages, costs and reasonable legal fees, arising from your use of the service in breach of these terms — in particular from how you contact people under section 10, from use of the data for an FCRA purpose under section 11, and from redistribution under section 9.
Our privacy policy covers the information you give us as a subscriber: your name, email, billing details held by our payment processor, and how you use the service. Payment card details go to Stripe and are never held by us. The public records in the product are a different thing — they are government records about properties and permits, and we publish them subject to the limits described in section 12 and on the coverage page.
We may update these terms. If a change materially affects your rights, we will give you at least 30 days' notice by email before it takes effect, and continuing to use the service after that means you accept the change. If you do not accept it, cancel before it takes effect and we will refund the unused portion of your current term. The effective date at the top of this page always reflects the version in force.
These terms are governed by the laws of the State of Georgia, without regard to its conflict of laws rules. If something goes wrong, contact us first — most problems are resolved in one conversation, and we ask for 30 days to try. If that fails, the state and federal courts located in Georgia have exclusive jurisdiction, and both of us consent to venue there.
These terms, together with the plan details shown at checkout, are the entire agreement between us about the service. If a provision is held unenforceable, the rest stays in force. Not enforcing something once does not waive it. You may not assign these terms without our consent; we may assign them to a successor to our business. Nothing here creates a partnership, agency or employment relationship.
Questions about these terms, cancellations, refunds and everything else go to the same place: contact.